FAQ

What payment methods do you accept?

We accept payment from debit or credit cards

Do you sell gift cards?

No, we don’t sell gift cards.

 Due to COVID-19, are you still shipping as normal?

At this time, we don’t  ,We’re trying to keep on top of order send outs as much as possible following the necessary safety measures and guidelines.

 I need to change something on my order. How can I do that?

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

Will I get a shipping confirmation?

Yes. You will receive a confirmation email once your order has shipped, which will also include a tracking number.

Can I track my order?

Yes, you can.

 How do I return an item?

If you want to return any item, please contact us

Is my personal information kept private?

Yes, in accordance with the new and updated data protection act we promise to keep your information private and secure.

 What do I do if I’ve received the wrong item?

We are sorry that you have received the wrong item in your order! return it using our free returns service.

 Can I change or cancel my order?

Sure! You can cancel, or change your order within 24 hours of confirmation. Please contact us with your name and order number

 

WHO SHOULD I CONTACT IF I HAVE A QUESTION?

If you have any other questions don’t hesitate to ask us at

awesomeloofah@awesomeloofah.com

awesomeloofah@gmail.com.

 

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