Refunds & Returns Policy - Awesome Loofah

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.

➣ We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

➣ Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund.

➣ Request your Return Authorization Number by emailing awesomeloofah@awesomeloofah.com with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval, you will receive the return level and the address of the closest warehouse where you can mail the product you would like to return.

➣ To assure your return please use the trackable mail service, we will not be responsible for lost or missing packages.

➣ Upon receipt of your package, your products will be examined and a full refund will be issued to your original method within 4 to 10 business days. A refund receipt will be emailed to the email address you used when making your original purchase.

LATE OR MISSING REFUNDS

Please understand that we issue refunds as soon as your refund request is approved – that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 10 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us

RETURN FEE

We do not charge any Restocking fee and we don’t charge any return shipping fee for damaged or defective products. But, if the customer purchases the wrong products, the customer will pay the actual cost of return shipping.