Refunds & Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at awesomeloofah@gmail.com. If your return is accepted, customer responsibility for shipping return , as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at  awesomeloofah@gmail.com  

Address: 7031W Friendly Ave unit B , Greensboro, NC,27410

 

Exceptions / non-returnable items
Used products can not be returned due to health reasons and toe COVID pandemic.  Please contact us at awesomeloofah@gmail.com to discuss your returns.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will refund your items as soon as same day we received the return items and please make a separate purchase for the new item customer responsibility for shipping exchanges .

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method at same day we receive the items . Please remember it can take some time (4 to 10 days ) for your bank or credit card company to process and post the refund too this Bank process we can not control .

 

TERMS AND CONDITIONS

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